WGC Hub

Simplifying employee access to team services and benefits.

Client
 

WGC

Role
 

Lead, Product Design

Team
 

1 x CTO
1 x Product Manager
3 x Engineers

 
Contextual goal

WGC is the UK’s leading hotel cleaning provider, who I worked with to develop their employee Hub app. I led and delivered the product strategy and design across iOS and Android—this is the story behind my process. 

 

The challenge was to provide employees with easier access to team services, from viewing payslips to company benefits. WGC understood the importance of team opportunities, but needed a simple way to build this into their existing Hub. Within 2 months, I worked with the team and led a discovery process to synthesise insights, create learnings, and developed a lean design strategy to make the current Hub more accessible and engaging for employee use.

Product thinking

We needed to understand the end-to-end process from sign up. onboarding experience to housing important documents in the app.

I explored various routes for the UX architecture to map out an approach for the product journey. To validate our ideas, I created prototypes and worked with Product to form a hypothesis, then ran a series of test rounds with WGC’s users. The iterative testing process enabled us to refine design until it reached significance in proving our hypothesis.

Providing
a simple and
accessible system.

  • I was responsible for ensuring the design delivered the core features in a way that made the end-to-end user accessible. The app was designed around a personalised interface which enabled employees to onboard, view their payslips in one place, keep updated with company news content and access exclusive benefits within the business.

  • The design was a simple and approachable interface, to make an otherwise mundane task engaging to interact with. I also worked closely with other Designers and Engineers to ensure the admin sign up process integrated seamlessly with the web portal function. This ensured we shipped a suite of products which provided access to all admin, documentation and content requirements.

  • Throughout the build phase, I worked closely with Engineers to to ensure we constantly reviewed the consistency of our output and against acceptance criteria. As a result, we delivered high quality builds for release, and QA Engineers were able to run tests across all devices with expected behaviours.
Outcomes & impact

The mobile app saw a monthly sign-in increase of +75% post launch across 5k employees.

As a team, we successfully launched and provided a full service tech solution for WGC, and significantly improved their overall employee satisfaction and retention in the company. The collaborative outcome not only exceeded expectations but also developed a trusting partnership with our client partners. From ideation to development, I placed strong focus on offering technical advice and recommendation where needed, and took the time to understand the key business challenges before jumping into solutions.

The app’s success resulted in improving the efficiency and cost-effectiveness of WGC’s internal systems, as we utilised what was possible, in order to help the business save time with the product and money spent to onboard employees. As a learning, I kept user user experience and real problems at the forefront of this project, and was always critical of my decisions to make sure we were building towards a meaningful outcome and creating the right kind of impact.